As a service business, we consider providing a reliable service to be absolutely fundamental to our success. Quite simply, we won't let you down!
Our cleaners will visit you at the appointed time on the agreed cleaning day and contact you in the unlikely event of an emergency or other exceptional circumstances beyond our control.
Our domestic cleaners generally work together in pairs, and routinely check each others' work to ensure our high standards are maintained on each and every visit.
We believe this is reflected in our very high customer retention rates and positive feedback.
Our cheerful, hard-working and conscientious team of domestic cleaners have all been very carefully recruited and trained.
All of our staff have been background-checked for your additional peace of mind too. We do not engage casual or temporary workers, nor do we subcontract to freelance cleaners.
Our management team are always on hand to discuss any required changes to your domestic cleaning plan or other issues that may arise.
Your feedback is very important to us and we'll always take on board any constructive comments you may have.
In the unlikely event of breakages, or any other loss that our domestic cleaners may have caused, we will of course offer to compensate you accordingly.
Our public liability insurance will certainly cover the replacement cost of any high value items.
All of our staff are directly employed by us and are reimbursed for their travel time and their fuel costs.
We do not engage staff on zero hour contracts. We believe our ethical approach is conducive to a happy and stable workplace and reflected in our very low staff turnover.
As an independent domestic cleaning business, our goodwill and reputation has not been licensed to us, but has steadily developed through customer satisfaction and word of mouth.
Not being a franchise means we have complete control of how our business is managed. We can therefore provide a flexible and more tailored service to our customers.
Our DBS background verified cleaners will not leave your home without first checking that all windows and doors have been locked, and reactivating any alarm system you may have.
Any spare key you may have supplied would be returned to a locked safe at our office premises at the end of their working day.
In our view, the key to any successful business, but particularly in the domestic cleaning industry, is building trust and providing great customer service.
We always listen to our customers' views and embrace constructive feedback so that we can continue to improve how we work.
In 2009, the founder of My Clean Home, a busy working mum, decided that she wanted to bring something new to the domestic cleaning market. She was convinced that there must be lots of people, like her, who felt overstretched and wanted to achieve a better work-life balance, but struggled to find cleaners who would provide a reliable service.
Her market research revealed how a large proportion of people felt frustrated with their cleaners, who would often not attend or, after a short honeymoon period, become complacent and not consistently clean to a high standard. Very few respondents were confident that their cleaners were insured or enjoyed regular working hours and proper employment rights.
The idea was therefore conceived that there would be considerable demand for a premium cleaning service that operated on a more professional footing and would treat its staff with greater dignity and respect. We believe this business model has served us well, and is reflected in our high customer retention rates, and very low staff turnover.
Cina Yates, Founder & Practice Manager
My Clean Home Bournemouth is a domestic cleaning company serving surrounding areas, including Christchurch and Poole. We are not a franchise business - our good name and reputation have been established through our own hard work, unique approach and providing unrivalled customer service. So why not contact us and let us take the stress out of your life?
The first step would be to contact us and arrange a free home visit by one of our friendly branch managers. We would then view your property and discuss with you what needs to be done, how frequently you would like us to attend, and how much we would charge.
There may be other relevant issues to discuss with you too, such as whether you would like us to hold a spare key, for example. Our consultation is also an opportunity for you to raise any questions regarding how we work.
In a nutshell, we deal with most aspects of housekeeping and domestic cleaning. We deal with all those unsavoury chores such as mopping and vacuuming of floors, dusting, polishing, cleaning bathrooms, kitchens, etc.
We can also provide additional services such as oven and interior window cleaning, but please note these add-ons do not extend to services such as ironing clothes, or the collection and delivery of laundry.
And then we would let you know how much we would charge for one or more of our bespoke cleaning plans, the detail of which would be confirmed in writing. If you're happy with our proposal, we would then agree the date of your first clean.